Billings Public Library: embracing, empowering, and enriching our community.
GOV-4 Library Goals
The Library’s goals are: Make Access Happen establishes the core purpose of the library. It affirms that total access to services, resources, and the collection is the ultimate outcome of the Library’s work. Make Access Happen also signals a new strategy and purpose: reach beyond the normal means of information dissemination and acquisition in order to meet the patron where they are by providing more online resources, tutorial videos, awareness of offerings, and public participation in the digitization process of historical information. Connect with Patrons, Partners, and Professionals challenges us to continuously improve customer service, cultivate strong, equitable partnerships, and generate new understanding of how best to serve these populations while also providing the best physical and digital resources. Connect with Patrons, Partners, and Professionals also ensures that the voice of these populations are consistently and constantly represented in all endeavors of the library. Build Our Future is our commitment to developing a professional and knowledgeable staff, support our community, support the futures of the Library Foundation and Friends of the Library organizations, and to ensure the success of the library for the next generation of users. Build Our Future also encourages library administration to think boldly and creatively about the next evolution of library services, resources, needed personnel, and programming in order to meet the demands of our patrons, partners and professional users.